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At NZITELLI, we want you to feel confident about your purchase.
We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.
To be eligible for a return, your item must be:
In the same condition in which you received it
Unworn and unused
With all original tags attached, where applicable
In its original packaging
Accompanied by your receipt or proof of purchase
Items that show signs of wear, use, alteration, or damage after delivery are not eligible for a refund.
To request a return, please contact us at:
Please include your order number and the reason for your return.
Returns must be approved before being sent back to us.
If your return is accepted, NZITELLI will provide you with a prepaid return shipping label, along with instructions on how and where to send your package.
Returns must be sent to the return address provided in your return instructions.
Please do not send items back without first contacting us. Items returned without prior authorization will not be accepted.
For any questions regarding a return, please contact us at help@nzitelli.com.
For approved returns, NZITELLI will cover the cost of return shipping by providing a prepaid return shipping label.
Please follow the return instructions provided by our customer support team to ensure your return is processed correctly.
Please inspect your order as soon as you receive it.
If your item arrives damaged, defective, or you receive the wrong item, please contact us immediately at:
Please include:
Your order number
A description of the issue
Clear photos or videos showing the damage, defect, or incorrect item
We will review the issue and determine the appropriate resolution.
If the issue is confirmed to have existed when the item was delivered, we will work with you to make it right.
Items that are returned damaged, used, altered, or defective due to customer handling are not eligible for a refund.
Certain items are not eligible for return, including:
Personalized or custom-made products
Gift cards
Final Sale items
Items that have been worn or used
Items damaged after delivery
Items altered after delivery
Items returned without their original packaging or tags, where applicable
If you have questions about whether your item is eligible for return, please contact us at help@nzitelli.com before sending anything back.
Items marked Final Sale are not eligible for return, exchange, or refund.
Please review the product details carefully before completing your purchase.
This does not apply if the item arrives damaged, defective, or if you receive the wrong item.
Items that are discounted or purchased during a promotion may still be returned as long as they meet the return eligibility requirements outlined in this policy, unless they are specifically marked Final Sale.
If you would like a different item, color, or style, the fastest way to get what you want is to return your original item.
Once your return has been accepted, you may place a separate order for the new item.
Final Sale items are not eligible for exchanges.
If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason, subject to applicable legal exceptions.
Your item must be returned in the same condition in which you received it:
Unworn
Unused
With tags, where applicable
In its original packaging
You will also need your receipt or proof of purchase.
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
Once we receive and inspect your return, we will notify you and let you know whether your refund has been approved.
If approved, your refund will automatically be issued to your original payment method within 10 business days.
Please remember that your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.
Items returned damaged, used, altered, or defective due to customer handling are not eligible for a refund.
Final Sale items are not eligible for refunds.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at: