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At NZITELLI, we carefully prepare every order to ensure your products arrive safely and securely.
Orders are processed and prepared for shipment during regular business days, excluding weekends and holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Please make sure your shipping address is complete and accurate before submitting your order.
NZITELLI is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Shipping rates are calculated and displayed at checkout before you complete your purchase.
We offer free standard shipping on eligible U.S. orders over $50.
Any applicable shipping charges will be clearly displayed at checkout.
Estimated delivery times are provided at checkout and may vary depending on:
Your location
The shipping method selected
Carrier delays
Weather conditions
Holidays
Other circumstances outside of our control
Delivery estimates are not guaranteed.
Once your order has been transferred to the shipping carrier, delivery times may be affected by circumstances beyond NZITELLI's control.
When tracking information is available, you will receive it by email once your order has shipped.
Please allow time for the carrier to update the tracking information after your shipping confirmation is sent.
If your tracking information has not updated for an extended period, please contact us at:
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at:
We will do our best to update your information before your order ships, but we cannot guarantee that changes can be made once an order has entered processing or has already been shipped.
If a package is returned to NZITELLI because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply before the order can be shipped again.
If your tracking information shows that your package is still in transit beyond the expected delivery period, please contact us at:
We will review the available tracking information and assist you with the appropriate next steps.
If your package is marked as delivered but you cannot locate it, please:
Check around your delivery location
Check with household members or neighbors
Allow additional time in case the carrier marked the package as delivered before completing delivery
Contact the shipping carrier when appropriate
You may also contact us at help@nzitelli.com so we can assist you.
If your order arrives damaged, please contact us as soon as possible at:
Please include:
Your order number
A description of the issue
Clear photos or videos of the damaged product and packaging
We will review the issue and work with you toward an appropriate resolution.
Please also review our Return & Refund Policy for additional information regarding damaged or defective products.
If a package is returned to NZITELLI because it was refused, unclaimed, or sent to an incorrect or incomplete address provided at checkout, we will contact you once the package is received.
Additional shipping charges may apply if you request that the order be shipped again.
If international shipping is available to your location, shipping options and rates will be displayed at checkout.
International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by NZITELLI.
Customs processing may also cause delivery delays beyond our original shipping estimate.
If you need to change or cancel an order, please contact us as soon as possible at:
We will do our best to accommodate your request.
However, once an order has been processed or shipped, we may no longer be able to modify or cancel it.
If you have any questions about shipping, delivery, or your order, please contact us at: